STANDARD TERMS AND CONDITIONS OF SALE
Terms and Conditions
Effective Date: 01 October 2026 | Last Updated: 30 September 2026
These Terms and Conditions (“Terms”) govern all purchases made through www.by2collective.com (the “Site”), operated by By2Collective. By placing an Order you agree to these Terms. As a new business, our policies are written to guard against fraud and return abuse while remaining fair to genuine customers.
1. Orders
All Orders are offered to purchase, subject to our acceptance. We may refuse, cancel any order - e.g. if the item is out of stock or mispriced, we suspect fraud, billing/shipping details can't be verified, or the Customer has a history of chargebacks or return abuse.
A confirmation email only confirms receipt, not acceptance. A sale is final once the Order ships.
Prices are in Rupees [INR] and payable in full at checkout. You confirm you're authorized to use the payment method provided
- We may request ID or payment verification before shipping and hold or cancel any Order (with full refund) until this is provided.
We use fraud-screening on Orders showing risk signs (mismatched details, unusual quantities, repeated failed payments, etc.) and may ban any account linked to attempted or confirmed fraud.
Suspected fraud — stolen payment details, false identity, or circumventing these checks — will be reported to payment processors and, where appropriate, law enforcement.
Delivery estimates are not guaranteed. Risk passes to the Customer on delivery to the carrier.
The Customer is responsible for providing an accurate shipping address; we're not liable for loss caused by incorrect details.
Returns must be requested within [7–14] days of delivery, via connect@by2collective.com, with proof of purchase and an RMA number.
Items must be unused, unworn, and in original packaging with tags attached. Final sale, custom, personalized, and hygiene-sensitive items are not returnable.
Non-defective returns may carry a restocking fee of up to 15% - return shipping is the Customer's cost unless the return is our error.
Damaged, defective, or wrong items: contact us at the above email within 48 hours of delivery with photos for a free replacement, credit, or refund.
Approved refunds go to the original payment method within 10–14 business days of us receiving and inspecting the item.
Shipping fees are non-refundable except where the return is our error.
We may refuse a refund, or offer store credit instead, if the item shows signs of use, damage, or tampering, or doesn't meet the return criteria above.
Orders can be cancelled free of charge only before they ship — contact us as soon as possible. Once shipped, an Order follows the Returns process above.
We may cancel any Order at our discretion (e.g. suspected fraud, pricing error, stock issue) with a full refund.
Using unauthorized payment methods, creating duplicate accounts to evade a ban, filing false damage/non-delivery claims (“refund fraud”), or returning a different/lesser item than shipped (“switch fraud”) are all strictly prohibited and may lead to account termination and referral to authorities.
2. Fraud Prevention
3. Shipping
4. Returns
5. Refunds
6. Cancellations
7. Prohibited Conduct
8. Liability
To the extent permitted by law, our total liability for any Order is limited to the amount paid for that Order, and we are not liable for indirect or consequential damages. This does not affect any statutory consumer rights that cannot be limited by contract.
9. Changes & Governing Law
We may update these Terms as our policies evolve; the “Last Updated” date above reflects the latest version. These Terms are governed by the laws of [Insert State/Country], and disputes will be handled in the courts of [Insert Jurisdiction], subject to applicable consumer-protection law.
10. Contact
Questions about an Order, return, or these Terms: